Order, Payment, Cancellation & Pickup Policy

Order Requests and Confirmation

• Submitting an order request through the DOTISSE website does not confirm an order or reserve a pickup time.
• DOTISSE will review the requested product, customization, pickup time and current availability. If the request can be accepted, the customer will receive a separate message containing the final order details, total price and Zelle payment instructions.
• An order is confirmed only after DOTISSE approves the request and receives full payment through Zelle.
• DOTISSE will not begin production or reserve the requested pickup time until full payment has been received.
• DOTISSE may decline an order request if the requested date, product, decoration or customization cannot be accommodated.

Lead Time

• All order requests must be submitted at least 48 hours before the requested pickup time.
• Same-day and next-day orders are not accepted.
• Requests submitted less than 48 hours before the requested pickup time will not be accepted.
• Submitting an order request at least 48 hours in advance does not guarantee availability. All orders remain subject to DOTISSE's confirmation and production capacity.

Payment

• Full payment through Zelle is required to confirm an order.
• Payment instructions will be provided after DOTISSE reviews and approves the order request.
• Cash payments are not currently accepted.
• If payment is not received by the deadline stated in the confirmation message, DOTISSE may cancel the request and release the requested pickup time.
• Customers are responsible for verifying the Zelle recipient information and payment amount before sending payment.

Cancellations and Refunds

• Customers may cancel a confirmed order and receive a full refund when DOTISSE receives the written cancellation request more than 48 hours before the confirmed pickup time.
• Orders canceled within 48 hours of the confirmed pickup time are non-refundable because ingredient purchasing, preparation or production may already have begun.
• If an order is confirmed and paid less than 48 hours before the requested pickup time, it is non-refundable immediately upon payment, because the cancellation window has already passed at the moment of payment.
• The 48-hour cancellation period is calculated using the exact confirmed pickup date and time. For example, an order scheduled for pickup at 3:00 PM on August 10 must be canceled before 3:00 PM on August 8 to qualify for a refund.
• All cancellation requests must be submitted in writing using the contact information provided in the order confirmation.
• The cancellation time will be determined by the time DOTISSE receives the written request.
• Approved refunds for Zelle payments will be issued separately by DOTISSE. Canceling an order does not automatically reverse the original Zelle payment.
• DOTISSE may, at its sole discretion, offer a pickup-date change or store credit in an exceptional situation, but this is not guaranteed.

Changes to Confirmed Orders

• Requests to change a confirmed flavor, decoration, inscription or pickup time must be submitted more than 48 hours before pickup.
• Changes are subject to availability and are not guaranteed.
• A change may result in an additional charge.
• Requests submitted within 48 hours of pickup may be declined if ingredients have already been purchased or production has begun.
• Changing the pickup date may be treated as a cancellation and a new order.

Cancellations by DOTISSE

• If DOTISSE is unable to complete a confirmed order, the customer will receive a full refund.
• DOTISSE will notify the customer as soon as reasonably possible.

Scheduled Pickup

• DOTISSE currently offers scheduled pickup only. Delivery is not currently available.
• The confirmed pickup date, pickup window and instructions will be provided after the order has been finalized and paid.
• Customers are responsible for arriving during the confirmed pickup window.
• Customers should contact DOTISSE as soon as possible if they expect to arrive late. Pickup outside the confirmed window is not guaranteed.

Late or Missed Pickup

• Failure to collect an order during the confirmed pickup window does not qualify for a refund.
• Because the products require refrigeration, DOTISSE may only hold an order for a limited period when safe storage and scheduling allow.
• DOTISSE cannot guarantee product quality if an order is collected substantially later than the confirmed pickup time.
• An unclaimed order may be discarded when necessary for food-safety or storage reasons.

Product Acceptance

• Customers should review their order at pickup and report any visible discrepancy immediately.
• After the cake has been accepted and leaves the pickup location, the customer is responsible for its transportation, refrigeration, handling and storage.

Agreement

By submitting an order request and completing payment, the customer acknowledges that they have reviewed and agreed to this policy and the DOTISSE Allergen & Product Care Policy.